We got DirectTV installed this morning. It's replacing our current cable arrangement with Charter Communications. I loathe the customer service at Charter, so I figured this would be better. I won't even get into my issues with Charter here, it would take a whole other post to cover it all.
The tech for DirectTV arrived 10 minutes before the appointment-which I much prefer to sitting around for 4 whole hours waiting for someone to show up. He installed the dish and the box and was done and gone in under an hour's time. I was very much impressed. I got GG set up watching an episode of Spongebob and came in to work on my computer.
About 45 minutes later, I got a call from someone calling himself a "quality assurance inspector" with DirectTV. His name and number came up as a personal cell phone on my caller ID and he was asking me if the service tech was still here or had left. I told him I wasn't comfortable giving information to someone who wasn't identified with DirectTV but was showing up as a personal phone line. He got a little rude with me then and said I could call DirectTV to confirm what he was telling me if I liked. Since he mentioned something about coming by to inspect the installer's work, I decided that was a good idea. I wasn't going to let just anyone into my house.
I called DirectTV's customer service line and a very nice lady told me that the quality person was doing what he was supposed to, but that if I was satisfied with the installer's work and everything was working properly, I could just call him back and tell him it was fine and I didn't need to let him inside. She said she understood my hesitation to allow a stranger inside.
I hung up and called the guy back. I told him DirectTV had confirmed his identity and that the tech had indeed finished and gone. I told him everything was working properly and I didn't need him to come and inspect inside. He then became quite defensive and said he never told me he was going to come inside my house, he just needed to inspect the work that was done outside. I told him that was fine. He continued to rant about how he was just doing his job and normally doesn't even have to call the customer but the tech wasn't answering his cell. He said if I didn't "want him on my property" that he would not come. I told him an outside inspection was fine but he interrupted me and said he wasn't coming on my property.
I stopped listening at that point. I told him that when I politely question the identity or validity of someone's claim and they get an attitude and become defensive, I automatically get suspicious that something isn't right. He interrupted me again, loudly telling me he didn't have an attitude, etc. I told him I was going to complain to DirectTV about his behavior. He was still yelling in the phone when I said, "I'm hanging up now. Thank you! Bye!"
Now, here's the sad part. I haven't called DirectTV to complain because I'm afraid to! What if I complain and they call him on it or worse yet, fire him. He knows where I live and did not sound like a rational or calm kind of person. I'm afraid he'll do something to me or my house. So, while I'm quite furious with his behavior, I guess I'm going to suck it up and get over it. I just hope this is a one time "flaw" in the DirectTV customer service experience. I'd hate to think I left Charter's evil for another one.
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